Taking Action

The 3 lessons from COVID-19 that could strengthen Health Information Systems

Posted by
Arush Lal at the UN
Arush Lal
Jan 27, 2021

As much of the world continues to grapple with COVID-19, one fact has been made painfully clear – the world did not take pandemic preparedness seriously enough. 

While mechanisms were in place to slow the spread of outbreaks, COVID-19 clearly demonstrates how vulnerable our health care systems really are. Pandemic response efforts have ultimately been undermined and weakened by poor coordination, inadequate resources, and rampant misinformation. Even in countries once hailed as leaders in pandemic preparedness, response efforts have ranged from haphazard at best to catastrophic at worst. And in the end, it’s been ordinary citizens, many of whom were already society’s most vulnerable, who have paid the ultimate price with their lives. 

A time will come after health workers discard the last of their makeshift face shields and the final COVID-19 patients are discharged from hospitals when experts can clearly reflect on what went wrong and how to build a more resilient future. But in the meantime, critical lessons are already emerging – and must be analyzed in the midst of the ongoing pandemic – to improve response efforts further.

3 ways health information systems can help us better prepared for future pandemics

One of the most critical emerging lessons is the need for better data provided through robust health information systems. A health information system (HIS) is a collection of diverse tools including surveillance systems, electronic and mobile health records, health databases, and qualitative and quantitative epidemiological data. 

A recent study, published in the Disaster Medicine and Public Health Preparedness, pulled together new recommendations from Ebola outbreaks and the COVID-19 crisis to optimize pandemic preparedness through HIS. This is timely work - the findings come at a decisive moment when concrete, clear, and accessible information on COVID-19 has been woefully inadequate, including major gaps in national and global databases and a lack of sex-disaggregated data.

The authors make a case for scaling up robust information collection platforms, emphasizing the need for better data to catalyze response efforts in real-time. Three areas of focus are identified for optimizing HIS: governance, health systems infrastructure, and community engagement. While shoring up any one of these can already vastly improve COVID-19 response, the authors push for investments across the board, noting that each domain can cyclically strengthen the others. This cycle means optimizing HIS leads to more resilient health systems, while strengthened health systems provide the foundation for resilient HIS. 

In short, investing in health information systems is a win on all fronts.

Governance & Coordination

Data can bolster pandemic preparedness by strengthening governance for health systems. In health emergencies, governance “refers to the political processes and mechanisms that steer response and resilience efforts.” We’ve all witnessed the disastrous impact of careless coordination and incompetent leadership during COVID-19 response. The consequences can be devastating, setting recovery efforts back by months.

There is a smarter way to do research.

Build fully customizable data capture forms, collect data wherever you are and analyze it with a few clicks — without any training required.

Learn more  

Build a medical form in minutes.

Easily build a medical form, collect data securely from your smartphone or browser and analyse it with a few clicks.

Create medical form

Robust mechanisms to oversee cohesive public health programs rely on “up-to-date information to enable proactive decision-making, rapid resource mobilization, and effective risk communication strategies.” Meanwhile, it’s equally clear that a lack of strong HIS (and the resulting gaps in data) can weaken necessary leadership by undermining the ability to make critical and timely decisions. 

Furthermore, crisis contexts like Ebola were often characterized by highly-politicized agendas and complex networks of global actors; we see this pattern replicated during COVID-19. Challenges in sharing frontline data transparently weaken rapid response and international solidarity. Decisions at all levels of governance, from community contact tracing to national surveillance to global disease monitoring, are routinely undermined by data siloed across fragmented HIS.

Recommendations to strengthen Governance & Coordination:

  • Scaling up contact tracing, disease monitoring, and surveillance to ensure timely information in response and recovery efforts
  • Empowering ministries of health to take ownership of and strengthen digital platforms (e.g. centralised electronic medical records) while integrating routine and emergency HIS
  • Bolstering international cooperation to openly share and publish diverse, up-to-date data (e.g. observational studies, disease risk assessments, outbreak surveillance) to establish evidence-based policies and coordinated health emergency responses  

Health Systems Infrastructure & Resources

Poorly-resourced health systems are another major issue that’s taken center stage during  COVID-19. Health systems infrastructure provides “the foundation and resources for planning, delivering, evaluating, and improving public health.” 

The roll-out of the game-changing COVID-19 vaccines has unfortunately spurred a geopolitical race to stockpile reserves. Public health experts and civil society groups have watched in disbelief and disappointment as rich countries bought up as much of the vaccine as they could, leaving low-income countries without access for up to two years. In the end, this leaves all of us vulnerable. Meanwhile, most nations have struggled to provide adequate personal protective equipment (PPE) or efficiently allocate health workers.

Without information on access and delivery to guide distribution, the lack of vital resources leads to skyrocketing cases and deaths, especially in underserved communities. Ultimately, strong HIS are a key requirement for equitably allocating critical vaccines and therapeutics to where they are needed – thus ultimately helping to “flatten the curve.”

Strategies to streamline health systems infrastructure and resources:

  • Developing domestic and global HIS infrastructure through multilateral organizations (e.g. WHO, UNICEF, GAVI)
  • Committing to high-quality data collection and digital health platforms, accounting for inequities through sex-disaggregated data and socioeconomic disparities
  • Scaling up real-time data on existing country resources (e.g. vaccine reserves), shifts in outbreak hotspots, and infrastructure gaps (e.g. telecommunications, health facilities) to reduce fragmentation and costs

Community Engagement & Communication

Recent Ebola outbreaks emphasized the critical role of community engagement, which ensures individuals and communities are central in public health priorities and action plans. This means open communication between frontline responders, local leaders, and the general public is essential. 

However, significant gaps exist in linking people-centered approaches with strong HIS. Local-level data can provide salient information on social contexts, including credible sources of misinformation, disinformation campaigns, gaps in community trust, and key stakeholders with crucial insights on local beliefs, norms, and behaviors. 

If implemented effectively, robust HIS can refine “communication that builds trust as well as informs new population-specific community engagement methods.” But without local information, we risk responding with one eye blind.

The path to expanding community engagement & risk communication:

  • Establishing local support for HIS by building relationships between responders, communities, and external stakeholders
  • Integrating epidemiological and contact-tracing data with useful community-level experiences, perceptions, and rumors
  • Collecting and systematizing social data that empowers diverse communities to create context-specific communication strategies, inform real-time insights, and guide decision-making 


Strong data collection platforms and robust HIS are invaluable tools in the fight against COVID-19. Not only can HIS inform outbreak response, but timely data can generate much-needed evidence to build resilient health systems moving forward. They can improve decision-making by informing governance and coordination. They streamline equitable resource allocation and support primary health care services. They provide innovative solutions to engage diverse communities, fight misinformation, and build trust. Perhaps most important, investing in HIS can be the closest thing we have to a silver bullet for preventing lockdowns and loss of life that eventually lead to economic downturn and instability across the world.

So where do we go from here? Many uncertainties remain about how to best recover and rebuild from the novel coronavirus – how to best distribute vaccines, when to reopen schools and business, who to trust for credible public health guidance – the list goes on. Question marks like these are where clear, accessible, and effective data collection platforms, such as Teamscope, have an important role to play. 

We are still largely responding in the dark due to the lack of sufficient information. More work remains to expand data gathering tools for frontline responders, improve sex-disaggregated data, identify underserved and marginalized populations, and link epidemiological statistics with observational and clinical data. Addressing these gaps will curb transmission rates while simultaneously preventing further health and socioeconomic impacts.

Controlling COVID-19 and building a future resilient to pandemics isn’t out of reach – indeed humans have conquered far greater obstacles. But strengthening local, regional, and international health information systems will provide the necessary data to make real-time policy decisions, allocate resources, and inform preparedness plans.

And that is a win for all of us.

Arush Lal at the UN

Arush Lal

Arush Lal is a PhD candidate at the London School of Economics, researching the politics and governance of global health security and universal health coverage. He is currently an international consultant at PAHO/WHO, supporting access to medicines in COVID-19 response. He also serves as Board Vice Chair for Women in Global Health, pushing for gender equity and intersectionality in public health. Lal has policy, advocacy, and research experience in primary healthcare, health emergencies, and health systems strengthening. A Gates Foundation Goalkeeper and WHO/UNICEF Primary Healthcare Young Leader, he’s published in The Lancet and BMJ Global Health. Follow him on Twitter: @Arush_Lal

More articles on

Taking Action