Reminders & Push Notifications

Reminders & Push Notifications

Your forms on Teamscope can have reminders. Each form can have one reminding logic and when set, all users within that study will get a push notification at the interval that you have defined.

Users do not need an internet connection to receive a reminder, they work offline.

Setting case management off

For the moment, reminders only work when case management is disabled.

To switch case management off go to Web dashboard > Study settings > Study type, then choose case management "off".

When using Teamscope for collecting self-reported data (i.e. data that is directly inputted by participants) you will need to:

  1. Set case management to off
  2. Give each participant VIEW OWN permissions


Type of reminders

Rolling reminders

Rolling reminders are calendar-based and irrespective of the date when the user joined the study.

Interval

The recurrence at which the reminder should be triggered. Can be every day or week. When selecting week you may specify what days of the week, for example: Monday and Friday.


You may also define a time within the interval at which the reminder should trigger a notification.


Examples:

  1. Every day at 08:00 PM
  2. Every Saturday and Sunday at 09:00 AM

Ends

The amount of intervals at which the reminder will stop. For example, if you set the interval to day and ends to 7, the participants will stop getting a reminder after seven days.


If you choose Never the reminder will never stop.

Custom reminders

Custom reminders occur on set days and start counting from the moment the user loaded that form on their device for the first time.

Custom reminders occur on set days and start counting from the moment the user loaded that form on their device for the first time.

Interval

The interval on custom reminders is always based on days. You may use commas to separate days, for example on days 1,2,10 and a dash to represent date ranges, for example on days 1-7.


You may also define a time within the interval at which the reminder should trigger a notification.


Examples:

  1. On days 1, 5 and 9 at 08:00 PM
  2. On day 15 at 03:15 PM

How to change the reminder time

The participants of study can change from the app the time at which they will get a push notification, this gives them the flexibility to adjust it to their own schedule or life style.

To change the time the user must first tap on the plus at the top right hand corner.

A bottom sheet will appear. From here the user can create a new entry by choosing a blank form or tap on the time to set a different time.

🔦 Once the user changes the time from the mobile app, that time change will persist and not be affected after a change a study admin might do from the web dashboard.

Minimising alert fatigue

Alert fatigue occurs when a user is interrupted too often with alarms or alerts and thus becomes desensitized to them, rendering them useless. 

To address the risk of alert fatigue, the app will check if the user has used an expected form within that day. If the the user has already used that form within the interval and before the next reminder, then a push notification will not be triggered on that day, since it would be redundant or unnecessary.

The allows Teamscope to show the least amount of push notifications as possible to users.


Making changes after data collection has started

You can change the configuration of reminders after a study has began from the web dashboard. For example, you can change a reminder from rolling to custom or the amount of intervals that must go by for a reminding sequence to end.

After you have made a change, user will automatically get that change the next time they open the mobile app.

🔦 Although push notifications and data collection work offline, users will need an internet connection to get on their device any changes made to the reminding logic.

Limitations

  • No support for email or SMS notification, only push (mobile) notifications for now.
  • When a user changes device or uninstalls and reinstalls the app the sequence starts all over.
  • The reminding logic stops working while the device is turned off. This means that if a reminder was expected at 09:00 AM and the user had their device turn off at that moment they will not see if the next moment they turn their phone on again.
  • On Android users can force stop an application. When a user force stops the Teamscope app, reminders will not be sent.

Your forms on Teamscope can have reminders. Each form can have one reminding logic and when set, all users within that study will get a push notification at the interval that you have defined.

Users do not need an internet connection to receive a reminder, they work offline.

Setting case management off

For the moment, reminders only work when case management is disabled.

To switch case management off go to Web dashboard > Study settings > Study type, then choose case management "off".

When using Teamscope for collecting self-reported data (i.e. data that is directly inputted by participants) you will need to:

  1. Set case management to off
  2. Give each participant VIEW OWN permissions


Type of reminders

Rolling reminders

Rolling reminders are calendar-based and irrespective of the date when the user joined the study.

Interval

The recurrence at which the reminder should be triggered. Can be every day or week. When selecting week you may specify what days of the week, for example: Monday and Friday.


You may also define a time within the interval at which the reminder should trigger a notification.


Examples:

  1. Every day at 08:00 PM
  2. Every Saturday and Sunday at 09:00 AM

Ends

The amount of intervals at which the reminder will stop. For example, if you set the interval to day and ends to 7, the participants will stop getting a reminder after seven days.


If you choose Never the reminder will never stop.

Custom reminders

Custom reminders occur on set days and start counting from the moment the user loaded that form on their device for the first time.

Custom reminders occur on set days and start counting from the moment the user loaded that form on their device for the first time.

Interval

The interval on custom reminders is always based on days. You may use commas to separate days, for example on days 1,2,10 and a dash to represent date ranges, for example on days 1-7.


You may also define a time within the interval at which the reminder should trigger a notification.


Examples:

  1. On days 1, 5 and 9 at 08:00 PM
  2. On day 15 at 03:15 PM

How to change the reminder time

The participants of study can change from the app the time at which they will get a push notification, this gives them the flexibility to adjust it to their own schedule or life style.

To change the time the user must first tap on the plus at the top right hand corner.

A bottom sheet will appear. From here the user can create a new entry by choosing a blank form or tap on the time to set a different time.

🔦 Once the user changes the time from the mobile app, that time change will persist and not be affected after a change a study admin might do from the web dashboard.

Minimising alert fatigue

Alert fatigue occurs when a user is interrupted too often with alarms or alerts and thus becomes desensitized to them, rendering them useless. 

To address the risk of alert fatigue, the app will check if the user has used an expected form within that day. If the the user has already used that form within the interval and before the next reminder, then a push notification will not be triggered on that day, since it would be redundant or unnecessary.

The allows Teamscope to show the least amount of push notifications as possible to users.


Making changes after data collection has started

You can change the configuration of reminders after a study has began from the web dashboard. For example, you can change a reminder from rolling to custom or the amount of intervals that must go by for a reminding sequence to end.

After you have made a change, user will automatically get that change the next time they open the mobile app.

🔦 Although push notifications and data collection work offline, users will need an internet connection to get on their device any changes made to the reminding logic.

Limitations

  • No support for email or SMS notification, only push (mobile) notifications for now.
  • When a user changes device or uninstalls and reinstalls the app the sequence starts all over.
  • The reminding logic stops working while the device is turned off. This means that if a reminder was expected at 09:00 AM and the user had their device turn off at that moment they will not see if the next moment they turn their phone on again.
  • On Android users can force stop an application. When a user force stops the Teamscope app, reminders will not be sent.